How long will it take to ship my order?
All orders are processed within 24 business hours and shipped within 3-5 business days.
When will I receive tracking information:
A soon as your order being fulfilled (shipped), you will receive notification of your tracking number by email.
If you do not receive your tracking number within 48/72 business hours, please contact us!
Please note we can't ship to armed forces (APO / FPO).
US orders usually take between 7-14 business days to be delivered from the date they are shipped.
Worldwide orders take 15-20 business days and in rare cases can take 30+ business days. Please note in some countries, customs may cause an additional delay in delivery.
Can I make changes to my shipping address after I place my order?
We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been placed.
Can I cancel my order ?
We start working on your order as soon as it is placed, so we are unable to cancel any order or make modifications to an order after it has been placed.
You will receive your package as confirm. Please contact us in order to initiate a refund
Countries we ship to:
We recommend that you keep an eye on your tracking.
If you have more than one item, its very likely you will receive them separately. Each item will have its own shipping code.
Shipping is notified by email with a tracking number. Delivery time count from the day that you receive the tracking number.
Please note in the countries below, customs may cause an additional delay in delivery.
- New Caledonia
- Costa Rica
- Puerto Rico
If your have questions or haven't received your order, please contact our support team.
SHIPPING/DELIVERY TERMS AND CONDITIONS
1. DELIVERY TIME
1.1 Final delivery time depend a lot of each country and city, we don't guarantee an exactly day or time.
1.2 Delivery time is represented on business days. We don't make refunds because shipping delays.
1.3 All shiping times displayed on our website are estimated as AVG.
2.1 In most of the cases delivery will be on customer address, however in some cases, depend of the local post mail, it may be required that customer have to pick up the packing on the near local post office.
2.2 Customs. Customs are customer reponsabilities. We don't cover customs charges and we don't make refunds because customer don't solve customs procedures.
2.3 Carrier company can just leave it on customer inbox, no signature is required. We don't make refund if tracking code is showing as delivered and customer don't have the items because was stolen.
3.1 If an order contain more than one item, is probably that we'll ship it on differents packs, each pack will have a different tracking code.
3.2 We work with local post mails once the pack arrive to customer country to asure a free shipping service.
4. TRACKING CODE
4.1 Tracking Codes are provided by email once product is taked by our shipping company.
4.2 Tracking Codes are not updated on real time, and we can't guaranty that they work properly all the time. We'll do all possible to keep customer informed about the pack status.